Invoices are generated 14 days before a service's renewal date. Any service with an invoice overdue by more than 4 days will be automatically suspended. Any service with an invoice overdue by more than 7 days will be automatically terminated resulting in permanent data loss. A 5% late fee will be added to any unpaid invoice overdue by more than 5 days.
Please note that we reserve the right to suspend or terminate services before the dates listed above. If you need additional time to pay your invoice, please open a billing ticket immediately to avoid accidental service suspension or termination.
